Mercedes-Benz of Charlottesville - Charlottesville, Virginia

Rochelle Nelson

What a great experience at MB of Charlottesville!! Nick, Bill, and Jason made the entire process smooth and did it with a smile!! I will recommend this dealership to everyone I know! Thanks again! I absolutely Love my GLC-300 Coupe!!!

Dan E

I recently had a very frustrating experience at the Mercedes-Benz dealership. Initially, everything seemed great—they put on a nice show and made us feel welcomed. However, after we left, there was absolutely no communication from their team. It felt like they were only interested in making a sale rather than providing real customer service.
I expected at least a follow-up call or some acknowledgment of our visit, but that never happened. We ended up finding a nicer vehicle elsewhere, which is unfortunate considering the potential this dealership had. It's too bad the team couldn't set aside their pride and deliver the level of support and service that customers deserve. I would not recommend this dealership based on my experience.

If they want me to take the review down have the 2 salesman call me with sincere apologies and be willing to take my constructive criticism.
Dan Eldredge you have my number on file

Kelly Ganoe

They had my car for 3 weeks for engine repair (under warranty thank God) and brought it back to me in this condition. Shameful! Why buy a Mercedes if the customer service doesn’t live up to the name? Very disappointed and will be considering a new brand next time. Definitely not living up to the expectations.

Alden Jones

They took in my 12 year old turbo diesel that was on an extended warranty program for emissions and treated me with the same class, respect, and professionalism as an AMG GT owner.

Due to the age and nature of my issue, I could have understood not offering a complimentary vehicle at all, but instead I was provided a loaded EQS! I made sure to give them as much free PR as I could out of appreciation (telling my friends this place was a great experience for X reasons).

On pickup, my vehicle exterior was even cleaned with no shady fees or otherwise! The service was totally complimentary under warranty and made for a great overall experience.

Niveen Da

If you think buying a new car, or a "luxury" car from this dealership or the Mercedes brand will give you peace of mind, think again. Don't pay the premium and also don't give these people your money. The Mercedes brand is a sham.

My main reason for purchasing brand new and choosing the Mercedes brand was because I have young children who ride in this vehicle as their main form of transport. But due to its many issues, the safety aspect has been compromised for me and the brand is doing nothing to fix the issue of selling me a faulty car labeled as "new".

Purchased brand new Mercedes GLE 350 in March of 2023, since then it has been in service for various issues for a total of 2+ months. Rust on the door, AC not functioning, side mirrors not folding, rattling coming from under the car etc. This dealership will not accept the responsibility of selling me a "new" car that has defects and neither will Mercedes corporate. Horrible customer service from corporate and this local branch. After waiting for hours for a representative using the corporate number, they would "make a note" and read off a script.

Save yourself the headache and avoid them. Customer service thrives when something goes wrong, that is where you earn loyal customers for life. But this brand and dealership has shown that customer service only exists until you sign on the dotted line and drive the car off the lot. All the warranties and guarantees they give you are a lie, because if you end up needing them, they're useless.

Gabriela Peterdeak

I went there to service my GLC 43 AMG 2024. The problem was shifting gears roughly. I had to stay there quite a few hours, which that did not bother me. They were very nice. They did everything possible to fix it. They came out to me and they asked me to drive the car a couple of times so they can adjust it according to my driving. The mechanic was super nice. We talked about the problem and we got it done. I am very satisfied, and I would recommend this team from Mercedes-Benz of Charlesville in Virginia to anyone that has problems with their cars. They take their time to understand the problem and to make you comfortable to come back. Thank you Team of Mercedes-Benz of Charlesville Virginia.

Mark Foster

Brought my E320 in for service. The serpentine belt had broken and I was half a mile from this location. The technician confirmed that I needed a new belt and the tensioner pully was the culprit. I was given a detailed written estimate with the total cost to repair and I authorized them to do the work.

When I returned to pick up my car, they charged an additional $99.50 labor for "duplicating the customer's concern". I disagreed but was told the employee who gave me the estimate no longer worked there and that I would have to pay the additional fee.
Sneaky sneaky. Even if you get it in writing, they can charge what they want after they have your car.

After begrudgingly paying the additional fee, I'm told they will bring my car to the front so I can leave. A few minutes later, the valet came to the lobby, gave me my key, and said he couldn't pull it forward because their service entrance was too crowded. He showed me where my car was and said I would have to reverse the car out around the back of the building to leave.

The only reason I give this place two stars is because the mechanic did fix the car and it appears to be working fine.

By the way, they didn't offer a loaner, so I had to UBER to the airport to rent a car.

Valencia C-H Wells

I stopped by the dealership for a brief question relating to coolant for my car. Regina Fitz was the service advisor who assisted me. She was professional, friendly, and knowledgeable. She got me in and out! She's assisted me before and will be my service advisor for all services relating to my car! Thank you, Regina-5 star service all the way!